Privacy Policy and Commitment
How we collect, use, and safeguard your personal information.
Your Privacy Matters To Us
We are committed to protecting your privacy and handling your personal data responsibly. This policy explains how information is collected, what it is used for, and your rights as a client.
By using our services, you agree to the collection and use of information according to this policy. Full details, safeguards, and contact instructions are described below.
How We Collect Data
Personal data is gathered through contact forms, consultations, and communication channels to provide tailored, compliant advice.
Information You Provide Directly
- • Full name and preferred contact information for registration or support.
- • Details about your financial situation that enable personalised service.
- • Preferences or context shared during consultations or follow-ups.
- • Feedback submitted via web forms or email to improve our offering.
- • Information provided through scheduling appointments.
Information We Collect Automatically
- • Technical details like browser type, device and session information.
- • Site usage data such as interaction time, navigation, and pages viewed.
- • Cookies and analytics data for security and usability improvements.
- • IP address and geographic region to personalise communications.
- • Device operating system and shown preferences.
How We Use Your Information
Data supports tailored advice, safety, communication, and compliance with applicable laws and regulations.
- • Processing requests and feedback during consultations.
- • Sending updates or reminders related to your sessions.
- • Providing customer care and support for your experience.
- • Improving website functions and service quality.
- • Enhancing communications with relevant content.
- • Fulfilling legal or compliance requirements.
- • Detecting and investigating any fraudulent activities.
Your Rights: You can access, correct, or request deletion of your data. Contact us to exercise your privacy rights or resolve any questions you have.
Who We Share Data With
Your data is only shared when essential for fulfilling your consultation or complying with legal obligations. We never sell personal information.
Service Providers and Partners
Trusted vendors may support essential operations (such as data hosting or communication tools), bound by confidentiality agreements.
Legal Requirements and Disclosures
We may disclose information where required by law, court order, or regulatory process.
Anonymous Statistics
Non-identifiable, aggregated data for service improvements and trends.
Client Rights and Choices
You have the right to request access, correction, deletion, or restriction on your personal information at any time.
- • You may request a copy of your personal data kept with us.
- • Correct any inaccurate or incomplete data stored.
- • Ask for deletion of your records from our systems.
- • Receive data in a commonly used, machine-readable format.
- • Object to data processing in certain situations.
- • Restrict how your information is used for some purposes.
Please reach out using our contact details to exercise your rights or raise privacy questions. We aim to respond quickly and thoroughly.
Security of Your Data
We use appropriate safeguards for storing and processing information. All access is strictly controlled and monitored.
Technical Security Measures
- • Data encryption in transit and at rest whenever possible.
- • Network firewalls and robust cybersecurity protocols.
- • Secure access restrictions for all user accounts.
- • Routine vulnerability and security audits.
Organisational Safeguards
- • Restricted access to client information for authorised staff only.
- • Staff privacy training and security awareness protocols.
- • Review of partner compliance and security measures.
- • Incident response plans for breaches or suspicious activity.
Data Retention and Deletion
Data is stored only as long as necessary for your consultation or as required by law. You may request deletion at any time.
- • Stored until request for account closure or deletion.
- • Consultation and context data for as long as relationship lasts.
- • Message records retained until no longer necessary.
- • Details held according to compliance requirements.
- • Preference records only if you opt-in to communication.
Deletion requests will be fulfilled in line with Australian privacy laws and best practices.
International Data Transfers
Data processed or stored outside of Australia is protected by strict confidentiality and security agreements.
- • Data encryption during transfer to partners overseas.
- • Vendor compliance with international regulations.
- • Contractual clauses safeguarding data protection.
- • Geographic redundancy for secure access.
Cookies and Tracking Technologies
Cookies are used to enhance your web experience and to help us understand how our site is used. Cookie controls and preferences are always available.
Types of Cookies Used
- • Required for website function and cannot be switched off.
- • Monitor and improve site performance over time.
- • Enable custom content based on your interests.
- • Enable convenience features such as language preference.
You may change cookie preferences in your browser settings at any time.
Policy Changes and Updates
We may update this policy with changes to practices or legal requirements. Check this page for updates before using our site.
- • Updates posted here reflect any material changes.
- • Key updates may be emailed if you have provided contact information.
- • Notifications on major changes will be highlighted on our homepage.
- • Your continued use implies acceptance of updates.
We always note the effective date of our latest policy updates.
Contact Us About Privacy
Direct all privacy requests and questions to our support team through the contact page.
eloviraqenti
17 Gould Road, Herston, QLD 4006 Australia
Phone: +61731720643
Email: content@eloviraqenti.com
Policy last updated October 5, 2025.
Policy effective from October 5, 2025.